We are OPEN for routine and elective dental care.
Grey Zone “Lockdown” Concerns
On Monday December 13th, York region enters the grey zone also known as “lockdown”. The Ministry of Health declared that as of October, dentistry and dental care are essential services and will stay open with the same modified guidelines as of October. We want to reassure patients that your oral health and well being is our priority.
We are happy to announce that the risk of transmission of Coronavirus from a dental visit is very low and next to none. To date, in Canada, there have been no transmissions of Coronavirus from staff to patients or vice versa. We had been open during the phase 1 lockdown to emergency and urgent care (since March 2020) and have been seeing patients for non-emergency, elective care since June 2020 with no transmissions safely. We have done all this with few changes to our office outlined below to keep all our patients safe.
As per guidelines from the Ontario Dental Association, American Dental Association, the Ministry of Health and the our regulatory bodies, we STRONGLY recommend that our patients continue with their maintenance, hygiene and cleaning visits to avoid irreversible harm to their oral health.
Should I be worried about my dental visit?
With the strict guidelines we follow, there is next to zero risk of contracting COVID-19 from your dental visit.
Do any of your dentists or team members have COVID or show signs and symptoms?
We would like to make sure you understand NONE of our team members and/or dentists have been or show signs and symptoms of COVID while at work. Each team member entering the office undergoes enhanced screened prior to entry. We have also provided our staff with showers and changing rooms to disinfect and completely change clothes after entering and before leaving the office.
If any team member shows any signs and/or symptoms, they will be asked to stay home and report to public health.
Why is the office colder than usual?
This is because our filters are running 24/7 to sanitize the air and exchange the air continuous to bring in fresh air from outside. We recommend that you dress in layers.
What changes have been made to protect the team and the patients?
As per the new guidelines, we have modified our systems as follows:
- We have limited in person appointment scheduling for new patient’s and have closed our doors to walk-in visitors. Only visitors that have been screened and have a prior appointment are allowed. All new appointments MUST be made over the phone or online.
- All of our forms MUST be filled online.
- All visitors including team members, suppliers, patients, etc are screened for signs and symptoms of COVID19 before entry into the premises. This includes your body temperature. Visitors that show any signs or symptoms ARE NOT CURRENTLY allowed to enter the premises and will be handled over the phone and referred to a COVID facility.
- All visitors MUST wear a face mask (minimum cloth) at all times when in the office and use a sanitizer before and after entry. Masks are only to be removed during treatment.
- We have installed sneeze guards at the reception area.
- Enhanced disinfection of all contact surfaces is performed by our staff before and after every visitor.
- All of our treatment rooms are equipped with sealed doors, walls and enhanced air exchangers which ensure aerosols are removed from the room every 25 minutes. Once a room is used for any aerosol generating procedure, it is quarantined for at least 30 minutes before being reused.
- Our clinical team will be wearing enhanced PPE depending on the procedure being performed.
- We have limited the number of team members in the premises at the same time to maintain social distancing.
- To conserve PPE and limit your visits to the office, we will perform as much same day dentistry as possible
How do I book an appointment?
You can make appointments for all your dental needs by: